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Skills and Capability Development

In-house skills offering learning consultancy, content design & development, digital transformation and change management solutions.

Ensuring Future Capability

QA works with its customers to help understand the current and future challenges they face and provide solutions that will demonstrably improve the business outcomes.

Most organisations have seen learning budgets cut and at best remain the same (despite inflation), yet most of these will have seen staff numbers remain the same or actually increase in size. QA looks to create greater efficiencies by increasing blended delivery, converting existing materials into digital content and supporting self-directed learning through cultural change programmes.

As a managed learning service provider, we go beyond the traditional outsourcing of 'learning functions', as being a true education and skills business, we understand what best practice in learning looks like as well as being able to develop a relationship where QA is the trusted advisor when it comes to people development.

Why QA?

QA has a team of highly skilled Consultants ready to engage with senior business leaders to identify areas of business change, whilst mentoring an organisation throughout this process.

Our unique and bespoke services mean we can:

With expertise forged from working with some of the largest organisations in the world and across all sectors, QA Organisational Consultancy will develop a solution that organisations can feel confident will build sustainable, individual and organisational-wide capacity and capability.

Your workforce of the future

QA offers a unique full service that can transform your business. We call it the Re-future. Taking your teams on a journey; the human capital journey. Building the workforce of the future to disrupt and lead your industry. QA assesses where your business is starting from; consults your business on where it needs to go and provides bespoke skills and solutions to get you there:

It what sets us apart - and makes us the perfect partner to create your workforce of the future.

QA’s Re-future approach?

Re-future enables organisations to digitally transform and disrupt through the provision of skills and solutions across seven critical stacks.

Service Management

Design, Delivery & Continuous Improvement

MI and Analytics

  • Service reporting - activity and SLA
  • Learning reports - Evaluation & Quality reports
  • Benchmarking data

Customer Service Desk

  • Enquiry handling – advice
  • Advice and guidance
  • Booking & pre-course support
  • Delegate communications

Relationship Management

  • Cultural alignment
  • Setting direction and alignment to strategy
  • Stakeholder engagement
  • Access to learning solutions and innovation

Service Delivery

  • Service governance & review
  • Service evaluation - reporting and management
  • Benefits realisation
  • Continuous Improvement (Service, learning delivery)
  • Issue management and complaints handling

Implementation and change management

  • Service definition - Learning process design, Technology implementation/integration
  • Implementation -  project and change management
  • Communications, engagement and adoption
Speak to one of our Learning Advisors

Explore how we have helped ATOS on board Graduate and new joiners in technology

Learning Solutions

Our DNA and Philosophy

Learning Operations

Best Practice Efficiency, Capability and Analytics

Training Administration

  • Event scheduling and logistics
  • Scheduling optimisation
  • Resource management – trainers and materials
  • Pre & post course logistics
  • Billing and finance

Supplier Management

  • Market intelligence - showcase and innovation
  • Supplier on-boarding and selection
  • Commercial negotiation, contracting and procurement
  • Performance management
  • Strategic sourcing - RFP/RFI management
  • PSL management, review and benchmarking

Portals and LMS

  • Bespoke client portals
  • Integration to client learning technology
  • LMS provision

Evaluation & Benchmarking

  • Pre and post course evaluations
  • Kirkpatrick level 1 – 5
  • Benchmark data

Strategy and Consulting

Direction, Alignment and Transformation

Strategy & Planning

  • Learning strategy
  • Needs analysis
  • Demand planning

Skills & Capability building

  • Competency Frameworks
  • Capability Mappings

Portfolio Development

  • Service reporting - activity and SLA
  • Learning reports - Evaluation & Quality reports
  • Benchmarking data

Latest Insights

Read our latest blogs on Managed Learning Services

Santander- Trusted Partner in Learning

"Re-imagining customer service"

Business Drivers

To achieve the ambition of becoming known as the ‘Best Retail Bank in the UK’, Santander is undertaking an extensive transformation programme. ‘Future Forward’ was conceived to ensure that people development is urgently addressed. Together, we deliver an extraordinary learning solution; drawing from
best-in-class external providers, under the umbrella of QA’s MLS.

How We Worked Together

QA are engaged to work in partnership with the internal programme team and Learning Team.  Our role is to manage all external learning providers who are contributing to the design, development and delivery of the learning solution, and to bring world-class learning and development thinking and innovation to the programme

Services Delivered

Our learning solution is a 24-month blended learning journey, comprising learner, manager and stakeholder engagement, workshops, embedding and coaching activities - as well as a web-based learning portal. Our learning solution is underpinned by 70:20:10; as well as delivering a blended solution, we have built a learning community, mobilised their leadership to support them, and delivered this via a new social learning portal.

Managed Learning Services leadership team

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