Independently recognised as one of the UK's leading outsourced and managed learning service providers, we deliver value and achieve tangible savings for our customers.
QA’s Managed Learning Services enable organisations to deliver more impactful learning experiences, increase efficiency in learning administration and increase value for money in all aspects of an organisation’s learning and development operation.
Our approach is one centred around partnership, where QA becomes an extension of our customer's L&D function, so that we can bring our wealth of experience in managing, sourcing and delivering all aspects of learning, so that the L&D function can focus on the more strategic matters in hand.
The QA service offering is never 'standard' as we tailor each service to the needs of the organisation. No two customers have the same set of requirements, so it is vital that a clear definition of the service is agreed, with QA's UK based service teams aligned to provide the necessary customer service and support.
QA doesn’t just focus on a single sourcing solution in order to reduce costs, we provide expert insight and guidance across the L&D function and the wider learning marketplace to increase value, whilst supporting your journey to improve individual and business performance.
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From the initial steps of service implementation to the maturity of a third year of service provision, relationships and communication are critical to an effective service. We ensure that we deploy the right people with the prior knowledge and skills to really make a difference. Continuous improvement is driven through insightful data, benchmarking and bringing in our wealth of experience from supporting many other organisations.
By transferring the administration and procurement of external learning to QA, you can focus on the strategic value of learning and the performance of your people, whilst developing and retaining your top talent. Our teams ensure we track, manage and report on all the tactical aspects of learning support and delivery, so we can demonstrate the tangible efficiencies.
In-house expertise and experience to support customers with the alignment of learning strategy to business needs. Our learning consultants can support all types of engagement from designing bespoke and blended learning programmes to supporting capability needs assessments.Find out more
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"Re-imagining customer service"
To achieve the ambition of becoming known as the ‘Best Retail Bank in the UK’, Santander is undertaking an extensive transformation programme. ‘Future Forward’ was conceived to ensure that people development is urgently addressed. Together, we deliver an extraordinary learning solution; drawing from
best-in-class external providers, under the umbrella of QA’s MLS.
QA are engaged to work in partnership with the internal programme team and Learning Team. Our role is to manage all external learning providers who are contributing to the design, development and delivery of the learning solution, and to bring world-class learning and development thinking and innovation to the programme
Our learning solution is a 24-month blended learning journey, comprising learner, manager and stakeholder engagement, workshops, embedding and coaching activities - as well as a web-based learning portal. Our learning solution is underpinned by 70:20:10; as well as delivering a blended solution, we have built a learning community, mobilised their leadership to support them, and delivered this via a new social learning portal.
Giles holds key responsibility to design and deliver bespoke learning solutions in support of our customers.
Working with organisations to help create value-adding learning services, to enable increased return on investment from their learning budgets.
Head of Managed Learning Services, responsible for the delivery of all administrative and service support for our MLS customers. Also responsible for the provision of all third party delivery solutions across QA Learning