Leading the market in Managed Learning Services we deploy people, process and technology to transform performance and efficiency.
QA’s Managed Learning Services enable organisations to deliver more impactful learning experiences, increase efficiency in learning administration and increase value for money in all aspects of an organisation’s learning and development operation.
Delivered as part of a learning programme or combined to deliver a full or partial learning outsource. The comprehensive range of services means QA can enable more efficient management and deliver more effective learning outcomes for your
QA’s strategy and consulting services support clients to set direction, perform a range of TNA activities and ensure learning is aligned to the business objectives.
Learning Operations combine people, process and technology together to support the learning journey providing insight, analysis and improved learning experience.
Service design, delivery and continuous improvement is delivered from a range of experts within QA, who work together to ensure our clients’ objectives are always achieved.
QA doesn’t just focus on a single sourcing solution in order to reduce costs, we provide expert insight and guidance across the L&D function and the wider learning marketplace to increase value, whilst supporting your journey to improve individual and business performance.
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Effective service definition and implementation ensures a smooth transition. Our relationship management team focus on the development of our partnership at all levels. Continuous improvement is driven through data and benchmarking.
Our shared service function combines people, process and technology enabling the efficiency of your learning operations.
Expertise and experience to support clients with the alignment of learning strategy to business needs. Organisational consultancy consultants to delivery skills and capability maturity assessments. Curriculum experts help clients design, develop or transform core learning curriculum to address their needs.
"Many companies need to change how they do things. We, too, have to constantly tackle new challenges"
E:ON UK is one of the top energy companies in the country – supplying over five million people with electricity and gas. To accelerate individual growth and organisational performance, E:ON needed to ensure the greatest quality of
training for the best value for money, whilst remaining innovative and meeting a stringent compliance agenda
QA provide E:ON with a complete, end-to-end Learning and Development Managed Service for employees; including all management, administration and support. QA work with E:ON in the long term to keep pace with swift and far-reaching change. Our Managed Learning and Development Service scales and flexes adeptly according to demand, delivering a service that is safe and effective
Our offering includes provision of all HSSE/Behavioural/Professional and Functional
learning for E:ON UK and the Renewables business in the U.K., either through our own in-house training, E:ON’s existing suppliers and through the wide range of third party suppliers available through QA’s Partner Solutions team
"Re-imagining customer service"
To achieve the ambition of becoming known as the ‘Best Retail Bank in the UK’, Santander is undertaking an extensive transformation programme. ‘Future Forward’ was conceived to ensure that people development is urgently addressed. Together, we deliver an extraordinary learning solution; drawing from
best-in-class external providers, under the umbrella of QA’s MLS.
QA are engaged to work in partnership with the internal programme team and Learning Team. Our role is to manage all external learning providers who are contributing to the design, development and delivery of the learning solution, and to bring world-class learning and development thinking and innovation to the programme
Our learning solution is a 24-month blended learning journey, comprising learner, manager and stakeholder engagement, workshops, embedding and coaching activities - as well as a web-based learning portal. Our learning solution is underpinned by 70:20:10; as well as delivering a blended solution, we have built a learning community, mobilised their leadership to support them, and delivered this via a new social learning portal.
"Working in partnership with QA has strengthened the learning we can offer..."
Leeds City Council (LCC) supports a broad range of activities and initiatives. As a result, its workforce requires skills in a variety of fields. To ensure its employees had the necessary skills, LCC wanted to provide access to a portfolio of learning that would support their development in line with its organisational goals
QA worked with LCC to identify a number of development themes. By aligning courses to these themes, the learning was able to support the strategic development of LCC's workforce. An online Learning Management System provided a far more effective and efficient way of promoting and delivering learning to managers and staff.
The main development themes included: Customer Service, Management and Leadership Development, Life Skills, Service Innovation and New Ways of Working. Training has been delivered using a variety of methods including; instructor led, eLearning, and blended deliveries. Bespoke eLearning has been produced, aligned to the LCC environment and branded with its colours and logo
Giles holds key responsibility to design and deliver bespoke learning solutions in support of our customers.
Working with organisations to help create value-adding learning services, to enable increased return on investment from their learning budgets.
Head of Managed Learning Services, responsible for the delivery of all administrative and service support for our MLS customers. Also responsible for the provision of all third party delivery solutions across QA Learning