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Efficient. Effective. Learning.

Independently recognised as one of the UK's leading outsourced and managed learning service providers, we deliver value and achieve tangible savings for our customers.

Explore our Managed Learning Services

QA’s Managed Learning Services enable organisations to deliver more impactful learning experiences, increase efficiency in learning administration and increase value for money in all aspects of an organisation’s learning and development operation.

Our approach is one centred around partnership, where QA becomes an extension of our customer's L&D function, so that we can bring our wealth of experience in managing, sourcing and delivering all aspects of learning, so that the L&D function can focus on the more strategic matters in hand.

The QA service offering is never 'standard' as we tailor each service to the needs of the organisation. No two customers have the same set of requirements, so it is vital that a clear definition of the service is agreed, with QA's UK based service teams aligned to provide the necessary customer service and support.

QA doesn’t just focus on a single sourcing solution in order to reduce costs, we provide expert insight and guidance across the L&D function and the wider learning marketplace to increase value, whilst supporting your journey to improve individual and business performance.

Service Management

Design, Delivery & Continuous Improvement

MI and Analytics

  • Service reporting - activity and SLA
  • Learning reports - Evaluation & Quality reports
  • Benchmarking data

Customer Service Desk

  • Enquiry handling – advice
  • Advice and guidance
  • Booking & pre-course support
  • Delegate communications

Relationship Management

  • Cultural alignment
  • Setting direction and alignment to strategy
  • Stakeholder engagement
  • Access to learning solutions and innovation

Service Delivery

  • Service governance & review
  • Service evaluation - reporting and management
  • Benefits realisation
  • Continuous Improvement (Service, learning delivery)
  • Issue management and complaints handling

Implementation and change management

  • Service definition - Learning process design, Technology implementation/integration
  • Implementation -  project and change management
  • Communications, engagement and adoption
Speak to one of our Learning Advisors

Explore how we have helped ATOS on board Graduate and new joiners in technology

Learning Solutions

Our DNA and Philosophy

Learning Operations

Best Practice Efficiency, Capability and Analytics

Training Administration

  • Event scheduling and logistics
  • Scheduling optimisation
  • Resource management – trainers and materials
  • Pre & post course logistics
  • Billing and finance

Supplier Management

  • Market intelligence - showcase and innovation
  • Supplier on-boarding and selection
  • Commercial negotiation, contracting and procurement
  • Performance management
  • Strategic sourcing - RFP/RFI management
  • PSL management, review and benchmarking

Portals and LMS

  • Bespoke client portals
  • Integration to client learning technology
  • LMS provision

Evaluation & Benchmarking

  • Pre and post course evaluations
  • Kirkpatrick level 1 – 5
  • Benchmark data

Strategy and Consulting

Direction, Alignment and Transformation

Strategy & Planning

  • Learning strategy
  • Needs analysis
  • Demand planning

Skills & Capability building

  • Competency Frameworks
  • Capability Mappings

Portfolio Development

  • Service reporting - activity and SLA
  • Learning reports - Evaluation & Quality reports
  • Benchmarking data

Service Management

From the initial steps of service implementation to the maturity of a third year of service provision, relationships and communication are critical to an effective service. We ensure that we deploy the right people with the prior knowledge and skills to really make a difference. Continuous improvement is driven through insightful data, benchmarking and bringing in our wealth of experience from supporting many other organisations.

  • Service design & delivery– service definition, implementation, governance and execution
  • Relationship management – a partnership focused on delivering success
  • Customer service desk -  dedicated team to guide and support learners
  • MI & Analytics – insight and data to drive continuous improvement
Find out more

Learning Operations

By transferring the administration and procurement of external learning to QA, you can focus on the strategic value of learning and the performance of your people, whilst developing and retaining your top talent. Our teams ensure we track, manage and report on all the tactical aspects of learning support and delivery, so we can demonstrate the tangible efficiencies.

  • Training administration -  improving your learning experience
  • Supplier Management – market insight, procurement and benchmarking
  • Evaluation & benchmarking – improve quality and driving improvements
  • Portals & LMS – improving access to learning through integrated technology
Find out more

Skills and Capability Development

In-house expertise and experience to support customers with the alignment of learning strategy to business needs. Our learning consultants can support all types of engagement from designing bespoke and blended learning programmes to supporting capability needs assessments.

Find out more

Latest Insights

Read our latest blogs on Managed Learning Services

Santander- Trusted Partner in Learning

"Re-imagining customer service"

Business Drivers

To achieve the ambition of becoming known as the ‘Best Retail Bank in the UK’, Santander is undertaking an extensive transformation programme. ‘Future Forward’ was conceived to ensure that people development is urgently addressed. Together, we deliver an extraordinary learning solution; drawing from
best-in-class external providers, under the umbrella of QA’s MLS.

How We Worked Together

QA are engaged to work in partnership with the internal programme team and Learning Team.  Our role is to manage all external learning providers who are contributing to the design, development and delivery of the learning solution, and to bring world-class learning and development thinking and innovation to the programme

Services Delivered

Our learning solution is a 24-month blended learning journey, comprising learner, manager and stakeholder engagement, workshops, embedding and coaching activities - as well as a web-based learning portal. Our learning solution is underpinned by 70:20:10; as well as delivering a blended solution, we have built a learning community, mobilised their leadership to support them, and delivered this via a new social learning portal.

Managed Learning Services leadership team

Discuss your needs with us.

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