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Efficient. Effective. Learning.

Leading the market in Managed Learning Services we  deploy people, process and technology to transform performance and efficiency.

Explore our Managed Learning Services

QA’s Managed Learning Services enable organisations to deliver more impactful learning experiences, increase efficiency in learning administration and increase value for money in all aspects of an organisation’s learning and development operation.

Delivered as part of a learning programme or combined to deliver a full or partial learning outsource. The comprehensive range of services means QA can enable more efficient management and deliver more effective learning outcomes for your
organisation.

QA’s strategy and consulting services support clients to set direction, perform a range of TNA activities and ensure learning is aligned to the business objectives.

Learning Operations combine people, process and technology together to support the learning journey providing insight, analysis and improved learning experience.

Service design, delivery and continuous improvement is delivered from a range of experts within QA, who work together to ensure our clients’ objectives are always achieved.

QA doesn’t just focus on a single sourcing solution in order to reduce costs, we provide expert insight and guidance across the L&D function and the wider learning marketplace to increase value, whilst supporting your journey to improve individual and business performance.

Service Management

Design, Delivery & Continuous Improvement

MI and Analytics

  • Service reporting - activity and SLA
  • Learning reports - Evaluation & Quality reports
  • Benchmarking data

Customer Service Desk

  • Enquiry handling – advice
  • Advice and guidance
  • Booking & pre-course support
  • Delegate communications

Relationship Management

  • Cultural alignment
  • Setting direction and alignment to strategy
  • Stakeholder engagement
  • Access to learning solutions and innovation

Service Delivery

  • Service governance & review
  • Service evaluation - reporting and management
  • Benefits realisation
  • Continuous Improvement (Service, learning delivery)
  • Issue management and complaints handling

Implementation and change management

  • Service definition - Learning process design, Technology implementation/integration
  • Implementation -  project and change management
  • Communications, engagement and adoption
Speak to one of our Learning Advisors

Explore how we have helped ATOS on board Graduate and new joiners in technology

Learning Solutions

Our DNA and Philosophy

Learning Operations

Best Practice Efficiency, Capability and Analytics

Training Administration

  • Event scheduling and logistics
  • Scheduling optimisation
  • Resource management – trainers and materials
  • Pre & post course logistics
  • Billing and finance

Supplier Management

  • Market intelligence - showcase and innovation
  • Supplier on-boarding and selection
  • Commercial negotiation, contracting and procurement
  • Performance management
  • Strategic sourcing - RFP/RFI management
  • PSL management, review and benchmarking

Portals and LMS

  • Bespoke client portals
  • Integration to client learning technology
  • LMS provision

Evaluation & Benchmarking

  • Pre and post course evaluations
  • Kirkpatrick level 1 – 5
  • Benchmark data

Strategy and Consulting

Direction, Alignment and Transformation

Strategy & Planning

  • Learning strategy
  • Needs analysis
  • Demand planning

Skills & Capability building

  • Competency Frameworks
  • Capability Mappings

Portfolio Development

  • Service reporting - activity and SLA
  • Learning reports - Evaluation & Quality reports
  • Benchmarking data

Service Management

Effective service definition and implementation ensures a smooth transition. Our relationship management team focus on the development of our partnership at all levels. Continuous improvement is driven through data and benchmarking.

  • Service design & delivery– service definition, implementation, governance and execution
  • Relationship management – a partnership focused on delivering performance
  • Customer service desk -  dedicated team to guide and support learners
  • MI & Analytics – insight and data to drive continuous improvement

Learning Operations

Our shared service function combines people, process and technology enabling the efficiency of your learning operations.

  • Training administration -  improving your learning experience
  • Supplier Management – market insight, procurement and benchmarking
  • Evaluation & benchmarking – improve quality and driving improvements
  • Portals & LMS – improving access to learning through integrated technology

Strategy and Consulting

Expertise and experience to support clients with the alignment of learning strategy to business needs. Organisational consultancy consultants to delivery skills and capability maturity assessments. Curriculum experts help clients design, develop or transform core learning curriculum to address their needs.

E-ON - Switched on to efficient Learning

"Many companies need to change how they do things. We, too, have to constantly tackle new challenges"

Business Drivers

E:ON UK is one of the top energy companies in the country – supplying over five million people with electricity and gas. To accelerate individual growth and organisational performance, E:ON needed to ensure the greatest quality of
training for the best value for money, whilst remaining innovative and meeting a stringent compliance agenda

How We Worked Together

QA provide E:ON with a complete, end-to-end Learning and Development Managed Service for employees; including all management, administration and support. QA work with E:ON in the long term to keep pace with swift and far-reaching change. Our Managed Learning and Development Service scales and flexes adeptly according to demand, delivering a service that is safe and effective

Services Delivered

Our offering includes provision of all HSSE/Behavioural/Professional and Functional
learning for E:ON UK and the Renewables business in the U.K., either through our own in-house training, E:ON’s existing suppliers and through the wide range of third party suppliers available through QA’s Partner Solutions team

Santander- Trusted Partner in Learning

"Re-imagining customer service"

Business Drivers

To achieve the ambition of becoming known as the ‘Best Retail Bank in the UK’, Santander is undertaking an extensive transformation programme. ‘Future Forward’ was conceived to ensure that people development is urgently addressed. Together, we deliver an extraordinary learning solution; drawing from
best-in-class external providers, under the umbrella of QA’s MLS.

How We Worked Together

QA are engaged to work in partnership with the internal programme team and Learning Team.  Our role is to manage all external learning providers who are contributing to the design, development and delivery of the learning solution, and to bring world-class learning and development thinking and innovation to the programme

Services Delivered

Our learning solution is a 24-month blended learning journey, comprising learner, manager and stakeholder engagement, workshops, embedding and coaching activities - as well as a web-based learning portal. Our learning solution is underpinned by 70:20:10; as well as delivering a blended solution, we have built a learning community, mobilised their leadership to support them, and delivered this via a new social learning portal.

Leeds City Council - Long term learning partnership

"Working in partnership with QA has strengthened the learning we can offer..."

Business Drivers

Leeds City Council (LCC) supports a broad range of activities and initiatives. As a result, its workforce requires skills in a variety of fields. To ensure its employees had the necessary skills, LCC wanted to provide access to a portfolio of learning that would support their development in line with its organisational goals

How We Worked Together

QA worked with LCC to identify a number of development themes. By aligning courses to these themes, the learning was able to support the strategic development of LCC's workforce.  An online Learning Management System provided a far more effective and efficient way of promoting and delivering learning to managers and staff.

Services Delivered

The main development themes included: Customer Service, Management and Leadership Development, Life Skills, Service Innovation and New Ways of Working. Training has been delivered using a variety of methods including; instructor led, eLearning, and blended deliveries. Bespoke eLearning has been produced, aligned to the LCC environment and branded with its colours and logo

Managed Learning Services leadership team

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